Customer Care at the STUDIO

We respect how important your home is to you. We offer a cozy, welcoming environment and friendly low pressure sales assistance to help you choose furnishings and accessories that reflect how you love to live.

Our staff will guide you as much or as little as you wish as you choose fabrics, textures, lighting and the little touches and distinctive combinations that reflect your personal style and make your rooms feel “finished”.

Likewise, when you’re shopping for gifts, if you are having trouble finding something that conveys just the right sentiment, if you are pressed for time, or if you need your gifts wrapped or shipped, we can help.

Our customer care does not stop once the order is placed. In fact, it’s just the opposite; we will track your order closely and make sure it gets to you quickly and correctly. If you have any questions or concerns you can contact us and we will respond right away and do whatever it takes to answer your questions or to address your concerns.

We are truly a small town store. Accordingly, we feel personally dedicated to and appreciative of every sale. We see many of our customers where we live, play, dine and shop ourselves. We want our service to always go beyond what you can get from a big anonymous catalog or box store type of retailer.

(And P.S.! We know are prices are great too in great part because we don’t send hundreds of catalogs or maintain thousands of square feet of space like the big guys!)

Great Home Style at Home!

The Studio now brings great home style right to your door.

Sometimes it’s just not easy to put together the look without the fuss. You may know what you want for your home or office but you just don’t have the time or you’re not sure where to find it or how to put it together, maybe you have poured over decorating books and magazines, shopped around, surfed the web, or watched endless hours of design shows and now you’re just confused! Do you need an expert second opinion to help you focus on how you want the space to look or feel?

Whether you have recently moved, you are redecorating one room, or you’re ready to restyle your whole house you should consider the personalized service of an experienced design expert to look at your space and help you sort through the possibilities.

The Studio’s in home consultation costs only $300 per room/living area and includes:

An initial 3 hour meeting in your home a follow-up appointment in the store at which time you will be issued a store credit of $150 valid towards any purchase of $1000 or more from our collection of LEE Industries furniture.

A bargain and a bonus! Why not treat yourself to the ease of consulting an expert!

Our designer will visit you at home, look at your space, listen to your ideas and ask you questions about how you live or want to live in the space. She can help you see what’s working, what’s missing and what existing elements might need to be moved or removed. At your second meeting, in the store, she will show you some possibilities from the Studio’s collections, particularly our LEE Industries furniture line. You will see and feel the proposed fabrics in person, try out the seating options, and see her proposed ideas for lighting, rugs, accessories, combinations or whatever it takes to realize your visions.